Service Animals
Service animals pets are always welcome in our vehicles. Please note: Additional cleaning fees may apply for excessive hair/messes.
Smoking
All of our vehicles are non-smoking vehicles.
Please respect our vans and the possible allergies of our future clients.
Smoking in a vehicle will incur a $100.00 minimum cleaning/fumigating fee – this includes any medical usage smoke.
Toll Fees (if exceeding $10.00)
The Metro Denver Tollways have gone cashless, billing via license plate to the vehicle owner.
For all renters using any toll roads, there will be an administrative fee of $10.00 in addition to actual toll fees – there are multiple charge points on E470 so please be aware of these.
Property left in Car
We are not responsible for loss of or damage to any property you leave in or on the van, in any service vehicle, on our premises, or received or handled by company or our agents. Regardless of who is at fault, the renter is responsible for claims by others for loss or damage.
Pricing Matching
Mobility Van Rentals of Denver does not guarantee to the be the lowest price. Our vehicles are late model vehicles and state of the art equipment. We do however, offer you the best prices for the quality products we offer. Be wary of companies offering super low prices, the vehicles they offer may have many miles or be very old. Remember: you get what you pay for.
Colorado Child Car Seat Laws
It is the responsibility of the supervising adult to ensure that any child under 8 years old is seated in a federally-approved child car seat.
Fueling Rental Vehicle
The fuel level is checked and confirmed at the time of rental. We always rent a vehicle with a full tank of fuel. Renter is responsible for putting the vehicle’s fuel to the same level when received. Penalty fees will apply should the vehicle be returned with less fuel than when given to customer. Penalty fees are $6.50 per gallon. Please avoid these unnecessary fees by returning the vehicle with the appropriate amount of fuel.
Late Rental Returns
The following policy applies to rentals turned in after the designated return time: A $45/per hour charge shall be assessed for each hour after the designated return time, 3 hours or greater shall be assessed as an additional rental day at contracted rate.
Rims & Tires
Each one of our vehicles is equipped with a spare tire and a jack with lug wrench. It is the sole responsibility of the renter to replace the tire with the spare provided in case of a flat tire. We do not give flat tire replacement service. The renter is also responsible for the cost of the replacement tire. Unfortunately, sometimes, there are road hazards. We cannot assume responsibility for the damage caused to the tires and rims during your rental. Please watch for debris and use caution when you come across road hazards.
Windows/Glass/Mirrors/Fines and Expenses
You are responsible for any cracks, chips or broken windows during your rental. You are responsible to pay all fines, court costs and recovery expenses for parking, traffic and other violations, including storage liens, and charges, including reasonable administrative fee with respect to the use of the van while on rent.
Collections/Disputes
All charges, fees, and expenses, including payment for loss of or damage to the car, are due at our demand. If you do not pay all charges when due, you agree to pay a late charge of 1½ per month, or as permitted by law on the past due balance. You will pay all collection costs, including a service charge for any check, which is not honored by a financial institution and your reasonable attorney’s fees. If you don’t pay any amount when due, if the law permits, we will contact you or your employer at your place of business about payment.
Error in Rental Charges
The charges shown on the return record are not final and are subject to recalculation. You will be responsible for payment of any under-charges and in turn, you will receive a refund for any overcharges you discover on review.
Early Returns
If you return the vehicle before your agreed on return date you will not receive a refund of any unused rental time. We have booked the van out to you for that period and have most likely denied other customers from renting the vehicle at that time, because you stated you needed the vehicle for that time period. Just as we won’t ask you to return the vehicle early so we can rent it to another customer for a longer period of time.
Cancellation Fees
Cancellations 7 days prior to usage or less may be subject to cancellation charges up to the full value of the reservation. As a general rule, we will work with you regarding health and travel issues, but do reserve the right to charge cancellation fees when appropriate.
More than 7 day notice – no charge
72 hours to 48 hours notice – 50% of one days rental penalty
Less than 48 hours notice – one days rental penalty
Note: Rental days are calculated on a calendar day
Authorized Drivers
The only persons authorized to drive this vehicle are you and persons whose name, license numbers, date of birth, as well as other information, entered by us on this agreement. All drivers are REQUIRED TO HAVE FULL-COVERAGE INSURANCE. The person Renting the vehicle is not required to be a driver, but may only pay for the rental and have family/aids drive so long as they have the appropriate insurance and who is on this agreement.
Assigned Vehicle
The vehicle assigned to the rental agreement may change prior to your arrival due to calendar and customer needs. Substituting one van for another, does not eliminate your responsibility to the agreement. Company will assign a vehicle which offers the same type of equipment. Color and vehicle age may vary.
Special Charges
If I represent that I’ll return the car to another location, I may have to pay “pickup and/or delivery fee” shown on the rental document. If I return the car to a location different from agreed return location without your written permission, I will pay an “unauthorized return location fee” which is determined by cost of retrieval. For example recovering the van from an impound lot.
Additional Cleaning Fee
You may have to pay reasonable fees for cleaning the vehicle’s interior upon return for excessive stains, dirt or spillage attributable to your use. If you have created stains, extra dirt/sand or spilled something, please get it cleaned prior to the return of the vehicle. It may cost you less than having to pay penalty fees for returning the van with stains, dirty and/or spillage.